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Elizabeth's profile

Activity for Elizabeth MacPhie

Showing: 4 Results
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Horizon 1

Rheumatology Advice Line (not new but invaluable!)

Though we have had an advice line in place for many years it has been proved invaluable at this time. When covid-19 hit back in March we were understandbly inundated with calls from our patients & then at various other time points we had had further influxes of calls, particularly when shielding criteria were released.   We made two significant changes, one was to record an updated answer phone message every week with general advice. Our initial message explained that all appointments...

8 Points
Horizon 1

Promoting Advice & Guidance for GPs, improving access to consultant advice

We launched Advice & Guidance through eRS for rheumatology 12 months ago but have had very few queries sent through.  However, during the last 2 months there has been an increase in queries from primary care.  Consultants have been more pro-active to return referrals back to primary care clinicians and advise that advice is sought through A&G.  Referrers have been receptive to this and in many instances it has negated the need for the patient to be formally referred. GPs have...

7 Points
Horizon 2

Video & Telephone appointments for New Rheumatology Referrals

We have started offering new routine rheumatology referrals either telephone or video appointments. Consultants were somewhat nervous about video and telephone appts for new patients who they have obviously never seen before.  Building rapport, interpreting subtle body language, language barriers and the patient feeling they have been properly assessed were all concerns but the major concern has been the lack of being able to undertake a physical examination. All our referrals are triaged...

6.5 Points
Horizon 1

Telephone and video appointments for follow-up patients

All of our appointments for established rheumatology patients have moved to telephone appointments. With the volume of patients involved we have not been able to offer every patient the option of video or telephone, but when needed we do have the option of a video consultant using Attend Anywhere.  Patients have been happy to have their appointment by telephone and many have asked whether this is something we could continue to offer in the future especially if they are doing well, as far...

7.5 Points

Elizabeth MacPhie

Preston, United Kingdom

Joined this community on May 24, 2020

Bio Consultant Rheumatologist and Clinical Lead for Central Lancashire Moving Well Service, an integrated MSK service. Our rheumatology service is a community based service and we work alongside our Community Pain and CFS/ME, MSK and Community physiotherapy services. Current Chair of the Clinical Affairs Committee at the BSR.

Which organisation are you from?

Lancashire & South Cumbria NHS Foundation Trust

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