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Using 2-way SMS communication for blood test reminders

by Melanie Martin | Jun 9, 2020 | in Rheumatology

Patients have had the opportunity to engage with a 2-way SMS service in our rheumatology service for over 1 year. The channel has been used Predominantly to send and receive patient-reported outcome measures. During Covid-19 we have been using the 2-way communication channel to co-ordinate blood tests to be performed locally to the patient/in primary care rather than travelling to the hospital for routine bloods. Patients have been able to email results in to the department and the SMS channel used to update testing status eg text ‘YES’ when done. This triggers results to be checked and prescriptions arranged with fewer delays. Feedback has been positive as it has been identified that there are multiple ‘pain’ points in the repeat biologics pathway. There is also a reminder and ‘ticking clock’ to send SMS to notify patients when their next blood test is due. Patient experience and ‘time to prescription’ will be the key metrics monitored for those signing up for this service. 

What is needed to sustain the change?

What is your region?

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Carol McCrum Jun 10, 2020

Hi Mel
Thank you -A really helpful outline of the use of technology to support remote monitoring and prompting - any thoughts for other services seeking to implement this strategy - a 'how to set up' guide or who needs to be involved, resources or additional investment? Thx

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Chetan Narshi Jun 19, 2020

Dear Melanie

It would be interesting to know what PROM data you could obtain via SMS?

How do you ensure that patient do not fall out of the system?

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