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Patient dissatisfaction at providers who don't use their electronic record
As patients experience more joined-up flows in some cases (eg from 111 to general practice to community pharmacy), they are becoming more vocal in expressing dissatisfaction with the fact that other NHS providers don't use their electronic record. We have seen some submit written complaints to hospitals and community services about the risks and waste patients observe when those organisations don't use their GP notes. It's encouraging seeing patients and carers being more assertive in advocating for better care and pointing out areas for improvement like this.
What is needed to sustain the change?
What is your region?
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