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Switch option, mid-appointment, from telephone to video consultation.
We've switched almost all our consults to telephone. We are now adding in an option for video consult. Rheumatology assessment often requires a visual component. However, patients may not be familiar with video consult or struggle with engaging with new technology. We have a process to rapidly switch to video consult during our telephone appointments. The familiarity of a phone call is the start point, but should the assessment lead to a requirement for visuals then a very quick switch to video is instigated.
Initially trialed by our hand therapy / Rheumatology OT team the feedback from first 8 patients is very enouraging: "Very clear, was amazing, 100% good, just like face to face", "A bit difficult showing him on the video but got there in the end", "A lot easier having video than face to face"
What is needed to sustain the change?
What is your region?
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We have also been offering only telephone or video consultation. Video appointments have had positive feedback back from both patients and clinicians.
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Hi Will, which platform are you using for your video consultations? I am finding that when patients are required to download an app prior to consultation, a lot of time is lost in the practicalities of setting up. I also like to use this mixed appointment option but was very interested with your description of being easily able to transfer between telephone and video.
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Status labels added: Choice, Investment In Technology, Patient Activation, Patient Selection, Technology (Software/ Apps), Telephone Advice, Telephone Consulting, Video Consulting, Virtual Consulting, Horizon 1
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Status labels added: Home Working / Remote Working, Horizon 2
Status label removed: Horizon 1
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The idea has been progressed to the next milestone.
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Status label added: Upskilling Of Staff
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Status labels removed: Choice, Home Working / Remote Working, Investment In Technology, Patient Activation, Patient Selection, Technology (Software/ Apps), Telephone Advice, Telephone Consulting, Upskilling Of Staff, Video Consulting, Virtual Consulting
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