Skip to Main Content
Submitted
Thematic Analysis
Gathering votes
Filtration
Thanks for your vote
This voting milestone has now ended, and the idea has progressed to a private milestone
Return to idea list
Thanks for approving the idea
This milestone has now ended, and the idea has progressed to a private milestone
Return to idea list

Telehealth, webinars,

Telephone appointments as standard for all Physiotherapy patients and looking to roll out to the APP service. Audit underway, but initial feedback is patients are too concerned to come in to the hospital so happy for virtual advice. 

What is needed to sustain the change?

We are planning on using 'BlueJeans' platform. Group session will be using webinars.  Starting FCP and telehealth. Early stages however it is aligned with current GP practice. 

What is your region?

London

edited on Jul 10, 2020 by Kyle Beacham
Public (5)
You will need to login to post a comment
chris mercer May 26, 2020

Thanks Christine
Do you plan to have phone spots as standard for all patients or are you offering a choice? Are all patients going to be triaged by phone and plan from there or all manger remotely?

Reply 0

Christine Bilsborough May 26, 2020

Hi Chris. Essentially following CSP guidelines flow chart. All triaged by phone, some discharged then, others telehealth follow up, some F2F if negative covid screening. Using 'Blue Jeans' unlike most services going for Attend Anywhere. Online appointment booking phased in with patient information. Webinars for some classes. Not worked out F2F classes re: equip decontamination yet. Also launching self referral. In for a penny!

Reply 0

Georgios Christopoulos May 29, 2020

Christine what scale are you working at?

Reply 0

Christine Bilsborough Jun 1, 2020

The MSK service receives approximately 25,000 referrals pa. WE are working on a six phase return to the service so should be able to build the respective elements in as we go along. Lots to learn!

Reply 0

Greta McLachlan Jun 11, 2020

Status labels added: Telephone Advice, Telephone Consulting, Horizon 1

Reply 0

Kyle Beacham Jul 10, 2020

Status labels removed: Telephone Advice, Telephone Consulting

Reply 0

Kyle Beacham Jul 13, 2020

The idea has been progressed to the next milestone.

Reply 0

Kyle Beacham Jul 13, 2020

Status label added: Thematic Analysis Complete

Reply 0