Take a look below at previous Change Challenge Innovations:
Thank you all for your involvement. We have now published details of the most impactful ideas. You can filter on the left-hand side for each of the Challenge categories.
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Rheumatology Advice Line: Not new but invaluable!
What Happened?
When did you change?
In March 2020, at the start of the first wave of the covid-19 pandemic
Who was involved?
The whole rheumatology multi-disciplinary team
How did you change?
We have a well-established advice line & made several significant changes
- recorded an updated answer phone message every week with general advice
- drafted all the team (specialist nurses, consultants, physio, OTs) to assist in responding to calls
- drew up a crib sheet covering commonly asked queries about covid-19, shielding advice and access to local support
What challenges did you face?
- supporting members of the team not used to answering queries
- ensuring adequate documentation
- ensuring consistent advice
What successes occurred?
- demonstrated team working
- drew on the different strengths and skillsets of the team
- highlighted the importance of the advice line & ensuring the workload is recognised & job planned
Click here or on the attachment below to read and download the full Change Challenge Innovation
This post was edited on Oct 27, 2020 by Kyle Beacham
